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HubSpot + Zendesk: support and CRM joined up.

Sync Zendesk tickets to HubSpot as tickets or notes, route by customer tier from HubSpot, or trigger HubSpot workflows from Zendesk events.

Connect Zendesk and HubSpotSee reverse direction
Trigger app
Zendesk as the trigger

Workflows fire when something happens in Zendesk.

See all 6 triggers →
Action app
HubSpot as the action

Workflows do something in HubSpot, instantly.

See all 23 actions →
Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Zendesk → HubSpot

When something happens in Zendesk, do it in HubSpot.

6 Zendesk triggers wired to 23 HubSpot actions. Most-used pairing: Ticket Assigned → Create Company.

HubSpot → Zendesk

Or fire it the other way around.

18 HubSpot triggers wired to 17 Zendesk actions downstream.

See HubSpot → Zendesk →
Popular pairings

Common Zendesk → HubSpot workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 138 combinations
When ticket assigned in Zendesk, create company in HubSpot.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, create contact in HubSpot.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, create deal in HubSpot.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, create note in HubSpot.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket commented in Zendesk, create company in HubSpot.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, create contact in HubSpot.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, create deal in HubSpot.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, create note in HubSpot.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When new ticket in Zendesk, create company in HubSpot.

Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.

How it works

Connect Zendesk and HubSpot in five steps.

No code, no glue, no half-day setup. Each step is one click.

  1. 1
    Connect
    Authorize Zendesk and HubSpot

    Open Tiny Command, authorize Zendesk and HubSpot once each. Both connections are available to every workflow on your account.

  2. 2
    Trigger
    Pick a Zendesk trigger

    Drop the Zendesk → Ticket Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.

    POST /v1/webhooks/zendesk.trigger-ticket-assigned
  3. 3
    Transform
    Add a filter or AI step

    Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.

  4. 4
    Action
    Add the HubSpot action

    Drop the HubSpot → Create Company action below it. Map fields from the Zendesk payload into the HubSpot inputs.

    hubspot.create-company
  5. 5
    Publish
    Publish and forget

    Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Zendesk + HubSpot.

How do I sync Zendesk tickets into HubSpot?
Zendesk Ticket Created → HubSpot Find Contact by email → HubSpot Create Ticket associated with the contact. CRM has full support history without leaving HubSpot.
Can I route Zendesk tickets by HubSpot customer tier?
Yes. Zendesk Ticket Created → HubSpot Get Contact to fetch plan tier → Zendesk Update Ticket with priority based on tier. Enterprise tier = Urgent priority automatically.
How do I push HubSpot deal info into Zendesk ticket?
When ticket is created, look up the contact's open HubSpot deals → Zendesk Add Comment (public=false) with deal context. Support agent sees who they're dealing with.
Can I trigger HubSpot workflows from Zendesk tickets?
Yes. Zendesk Ticket Resolved → HubSpot Update Contact with property "last_ticket_resolved_date". HubSpot workflows can use as enrollment criteria (e.g., NPS survey 7 days after).
How do I avoid duplicate Zendesk tickets from HubSpot triggers?
Maintain a (zendesk_ticket_id ↔ hubspot_ticket_id) lookup. Before any Create, search both sides. If found, skip or Update instead.
Can I sync Zendesk tags to HubSpot list memberships?
Yes. Zendesk Tag Added → HubSpot Update Contact with property reflecting the tag. HubSpot lists with property-based membership rules auto-add the contact to matching segments.
Related

Other apps that pair well with Zendesk.

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Zendesk + Slack
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Zendesk + Google Sheets
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Zendesk + Stripe
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Zendesk + Notion
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Zendesk + Airtable
Spreadsheets & Databases

Wire Zendesk to HubSpot in 2 minutes.

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