Create Ticket: HubSpot action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Subject subject	string	Required	Subject. Example: Cannot login to dashboard
Description content	string	Optional	Description
Pipeline ID hs_pipeline	string	Optional	Ticket pipeline ID. Leave empty for default.
Pipeline Stage ID hs_pipeline_stage	string	Optional	Pipeline Stage ID. Example: 1
Priority hs_ticket_priority	options	Optional	Priority. Options: Low, Medium, High

Sample request

{
  "subject": "e.g. Cannot login to dashboard",
  "content": "{{trigger.content}}",
  "hs_pipeline": "e.g. 0",
  "hs_pipeline_stage": "e.g. 1",
  "hs_ticket_priority": "{{trigger.hs_ticket_priority}}"
}

Returns

{
  "id": "701",
  "properties": {
    "subject": "Cannot login",
    "hs_pipeline_stage": "1"
  }
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about Create Ticket.

What does the Create Ticket action do in HubSpot?

Creates a support ticket in HubSpot with subject, content, pipeline, stage, priority, owner, and associated contact/company. The default write for converting external alerts into tracked tickets.

What inputs does Create Ticket require?

Required: Subject. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if HubSpot returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Create Ticket support batch operations?

Yes. Run Create Ticket inside a Loop node to process arrays. Tiny Command handles HubSpot's rate limits automatically so you don't have to throttle manually.

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