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TriggerZendeskReal-timeUpdated June 2026

How do I trigger when a Zendesk ticket changes?

Short answer: Drop the "Zendesk → Ticket Updated" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Zendesk, not on a polling schedule.

Use this triggerAll 6 Zendesk triggers
Anatomy

What this trigger looks like in a workflow.

Drop it on the canvas. Configure a couple of fields. Publish.

In the builder
Trigger
Ticket Updated
When the matching event happens
watch for ticket updatedwhen a support ticket is updated in zendeskon ticket updatedticket modifiedticket changedwhen ticket updatednew ticket updated
What this trigger returns
for the curious

You don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.

{
  "status": "open",
  "subject": "Cannot access my account",
  "priority": "high",
  "ticket_id": 12345,
  "updated_at": "2026-04-11T14:30:00Z",
  "latest_comment": "I've reset your password. Please try logging in again."
}
Output shape

Fields available to downstream nodes.

Every field below can be referenced by name in any action or filter that comes after this trigger.

FieldTypeExample
statusstring"open"
subjectstring"Cannot access my account"
prioritystring"high"
ticket_idnumber12345
updated_atstring"2026-04-11T14:30:00Z"
latest_commentstring"I've reset your password. Please try logging in again."
Pairs with

Drop these actions after Ticket Updated.

Add Labels to Message
Gmail · Email
Add Reaction
Slack · Communication
Add Sheet Tab
Google Sheets · Spreadsheets & Databases
Create Company
HubSpot · CRM & Sales
FAQ

Questions about Ticket Updated.

How does the Ticket Updated trigger work in Zendesk?
Fires whenever any field on a Zendesk ticket changes (status, priority, assignee, group, tags, custom fields). Combine with field filters to react only to the changes you care about.
Is the Ticket Updated trigger real-time?
Yes. Ticket Updated uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Zendesk.
What data does Ticket Updated return?
The full event payload from Zendesk. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.
Can I filter Ticket Updated so only some events start a workflow?
Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.
Do I need Zendesk admin permissions to use Ticket Updated?
For most Zendesk accounts a standard user can authorize the trigger. Some Zendesk plans require an admin to enable third-party webhooks. Check Zendesk's docs if the trigger fails to register.
More triggers

Other Zendesk triggers.

Trigger
Ticket Assigned
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Trigger
Ticket Commented
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Trigger
New Ticket
Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.
Trigger
Ticket Solved
Fires when a ticket is marked solved in Zendesk. Common use: kick off CSAT surveys, log resolution to CRM, or run an AI quality-of-resolution check.
Trigger
New User
Fires when a new user (end-user or agent) is created in Zendesk. Use to enrich the user, sync into your CRM, or auto-add to an organization.

Build a workflow on this trigger.

One trigger. 17+ downstream actions. Zero glue.

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