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Airtable + Zendesk: ticket data where your non-support teams live.

Mirror Zendesk tickets into Airtable for cross-team triage, product feedback loops, or VIP customer workflows. Push Airtable changes back as Zendesk ticket updates.

Connect Zendesk and AirtableSee reverse direction
Trigger app
Zendesk as the trigger

Workflows fire when something happens in Zendesk.

See all 6 triggers →
Action app
Airtable as the action

Workflows do something in Airtable, instantly.

See all 9 actions →
Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Zendesk → Airtable

When something happens in Zendesk, do it in Airtable.

6 Zendesk triggers wired to 9 Airtable actions. Most-used pairing: Ticket Assigned → Create Record.

Airtable → Zendesk

Or fire it the other way around.

2 Airtable triggers wired to 17 Zendesk actions downstream.

See Airtable → Zendesk →
Popular pairings

Common Zendesk → Airtable workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 54 combinations
When ticket assigned in Zendesk, create record in Airtable.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, delete record in Airtable.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, get base schema in Airtable.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, get record in Airtable.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket commented in Zendesk, create record in Airtable.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, delete record in Airtable.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, get base schema in Airtable.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, get record in Airtable.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When new ticket in Zendesk, create record in Airtable.

Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.

How it works

Connect Zendesk and Airtable in five steps.

No code, no glue, no half-day setup. Each step is one click.

  1. 1
    Connect
    Authorize Zendesk and Airtable

    Open Tiny Command, authorize Zendesk and Airtable once each. Both connections are available to every workflow on your account.

  2. 2
    Trigger
    Pick a Zendesk trigger

    Drop the Zendesk → Ticket Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.

    POST /v1/webhooks/zendesk.trigger-ticket-assigned
  3. 3
    Transform
    Add a filter or AI step

    Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.

  4. 4
    Action
    Add the Airtable action

    Drop the Airtable → Create Record action below it. Map fields from the Zendesk payload into the Airtable inputs.

    airtable.create-record
  5. 5
    Publish
    Publish and forget

    Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Zendesk + Airtable.

Why mirror Zendesk tickets into Airtable?
Product wants bug reports they can vote on. Sales wants visibility into account-specific issues. Engineering wants tickets linked to GitHub PRs. Airtable becomes the cross-team view layer that Zendesk alone can't be.
How do I keep Airtable in sync with Zendesk ticket status?
Zendesk Ticket Updated trigger → look up the Airtable row by ticket ID → Update Record with the new status, priority, assignee. Mirror as one-way (Zendesk → Airtable) to avoid sync loops.
Can I add custom Airtable columns Zendesk doesn't have?
Yes — the whole point of mirroring. Add Airtable-only columns like "Customer Tier", "Linked Bug", "Voting Score" that the support team doesn't need but product or success do. They live in Airtable, not Zendesk.
How do I push an Airtable update back as a Zendesk internal note?
Airtable Record Updated → Zendesk Add Comment with public=false. Useful for posting product-side context ("This is fix is in PR #1234") back into the ticket so support has the latest info.
Can I auto-create an Airtable row only for tickets matching a tag?
Yes. Add a Filter node after the trigger that checks the ticket's tags array for your target tag (e.g., "bug-report"). Other tickets pass through Zendesk without touching Airtable.
How do I link multiple Zendesk tickets to one Airtable feature request?
Maintain an Airtable "Feature Requests" table with a linked-records column to "Tickets". The intake workflow either creates a new feature row or links the new ticket to an existing one (matched by AI classification on the body).
Related

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Zendesk + Google Sheets
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Zendesk + HubSpot
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Zendesk + Stripe
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Zendesk + Notion
Productivity

Wire Zendesk to Airtable in 2 minutes.

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