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Intercom + Slack: customer chat in your team workspace.

Post Intercom conversation events to Slack channels for triage, escalation alerts, or daily summary. Useful for cross-functional response coordination.

Connect Intercom and SlackSee reverse direction
Trigger app
Intercom as the trigger

Workflows fire when something happens in Intercom.

Action app
Slack as the action

Workflows do something in Slack, instantly.

See all 45 actions →
Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Intercom → Slack

When something happens in Intercom, do it in Slack.

5 Intercom triggers wired to 45 Slack actions. Most-used pairing: New Contact → Add Reaction.

Slack → Intercom

Or fire it the other way around.

13 Slack triggers wired to 20 Intercom actions downstream.

See Slack → Intercom →
Popular pairings

Common Intercom → Slack workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 225 combinations
When new contact in Intercom, add reaction in Slack.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When new contact in Intercom, raw api request in Slack.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When new contact in Intercom, archive channel in Slack.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When new contact in Intercom, cancel scheduled message in Slack.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When conversation closed in Intercom, add reaction in Slack.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When conversation closed in Intercom, raw api request in Slack.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When conversation closed in Intercom, archive channel in Slack.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When conversation closed in Intercom, cancel scheduled message in Slack.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When new conversation in Intercom, add reaction in Slack.

Fires when a new conversation is started in Intercom (by a user via messenger/email or by an admin). The standard inbound hook for AI triage, routing, and bot handoff.

How it works

Connect Intercom and Slack in five steps.

No code, no glue, no half-day setup. Each step is one click.

  1. 1
    Connect
    Authorize Intercom and Slack

    Open Tiny Command, authorize Intercom and Slack once each. Both connections are available to every workflow on your account.

  2. 2
    Trigger
    Pick a Intercom trigger

    Drop the Intercom → New Contact trigger onto the canvas. Tiny Command auto-registers the webhook.

    POST /v1/webhooks/intercom.trigger-contact-created
  3. 3
    Transform
    Add a filter or AI step

    Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.

  4. 4
    Action
    Add the Slack action

    Drop the Slack → Add Reaction action below it. Map fields from the Intercom payload into the Slack inputs.

    slack.add-reaction
  5. 5
    Publish
    Publish and forget

    Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Intercom + Slack.

How do I post Intercom conversations to Slack?
Intercom Conversation Created (high priority) → Slack Send Message in #support-alerts with sender, subject, and a link to Intercom. Faster than waiting for Intercom's own notification.
Can I DM the assigned Intercom agent in Slack?
Yes. Intercom Conversation Assigned → lookup intercom_admin → slack_user_id → Slack Send DM with conversation context. Faster than Intercom's own alert.
How do I post Intercom CSAT scores to Slack?
Intercom Conversation Closed with rating → Slack Send Message in #csat with rating + customer + brief context. Daily team awareness of customer sentiment.
Can I respond to Intercom from Slack threads?
Yes. Post Intercom conversation to Slack with a thread. Slack thread replies → Intercom Add Reply on the conversation, attributed to the Slack user (mapped to Intercom admin).
How do I avoid Slack noise from high-volume Intercom?
Filter Intercom triggers to high-priority only (urgent tag, VIP tier, escalation phrases). Aggregate via daily digest for everything else.
Can Slack reactions update Intercom conversation state?
Yes. Embed Intercom conversation ID in Slack message. Slack Reaction Added (e.g., :white_check_mark:) → Intercom Close Conversation. Triage from Slack without opening Intercom.
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Wire Intercom to Slack in 2 minutes.

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