TriggerIntercomReal-timeUpdated June 2026

How do I trigger when an Intercom conversation is closed?

Short answer: Drop the "Intercom → Conversation Closed" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Intercom, not on a polling schedule.

Use this trigger All 5 Intercom triggers

Anatomy

What this trigger looks like in a workflow.

Drop it on the canvas. Configure a couple of fields. Publish.

In the builder

Trigger

Conversation Closed

When the matching event happens

when an intercom conversation is closedwatch for conversation closednew conversation closedwhen conversation closedon conversation closed

What this trigger returns

for the curious

You don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.

{
  "user": "user@example.com",
  "event": "conversation.admin.closed",
  "conversation_id": "conv_123"
}

Output shape

Fields available to downstream nodes.

Every field below can be referenced by name in any action or filter that comes after this trigger.

Field	Type	Example
user	string	"user@example.com"
event	string	"conversation.admin.closed"
conversation_id	string	"conv_123"

Pairs with

Drop these actions after Conversation Closed.

Add Labels to Message

Gmail · Email

Add Reaction

Slack · Communication

Add Sheet Tab

Google Sheets · Spreadsheets & Databases

Create Company

HubSpot · CRM & Sales

FAQ

Questions about Conversation Closed.

How does the Conversation Closed trigger work in Intercom?

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

Is the Conversation Closed trigger real-time?

Yes. Conversation Closed uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Intercom.

What data does Conversation Closed return?

The full event payload from Intercom. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.

Can I filter Conversation Closed so only some events start a workflow?

Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.

Do I need Intercom admin permissions to use Conversation Closed?

For most Intercom accounts a standard user can authorize the trigger. Some Intercom plans require an admin to enable third-party webhooks. Check Intercom's docs if the trigger fails to register.