TriggerIntercomReal-timeUpdated June 2026

How do I trigger when a new Intercom conversation starts?

Short answer: Drop the "Intercom → New Conversation" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Intercom, not on a polling schedule.

Use this trigger All 5 Intercom triggers

Anatomy

What this trigger looks like in a workflow.

Drop it on the canvas. Configure a couple of fields. Publish.

In the builder

Trigger

New Conversation

When the matching event happens

conversation addedwhen conversation createdwhen a new conversation is started in intercomwatch for conversation createdon conversation creatednew conversation creatednew conversation

What this trigger returns

for the curious

You don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.

{
  "body": "Hi, I need help with billing",
  "state": "open",
  "created_at": 1712835600,
  "author_name": "Jane Smith",
  "author_email": "jane@example.com",
  "conversation_id": "123456789"
}

Output shape

Fields available to downstream nodes.

Every field below can be referenced by name in any action or filter that comes after this trigger.

Field	Type	Example
body	string	"Hi, I need help with billing"
state	string	"open"
created_at	number	1712835600
author_name	string	"Jane Smith"
author_email	string	"jane@example.com"
conversation_id	string	"123456789"

Pairs with

Drop these actions after New Conversation.

Add Labels to Message

Gmail · Email

Add Reaction

Slack · Communication

Add Sheet Tab

Google Sheets · Spreadsheets & Databases

Create Company

HubSpot · CRM & Sales

FAQ

Questions about New Conversation.

How does the New Conversation trigger work in Intercom?

Fires when a new conversation is started in Intercom (by a user via messenger/email or by an admin). The standard inbound hook for AI triage, routing, and bot handoff.

Is the New Conversation trigger real-time?

Yes. New Conversation uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Intercom.

What data does New Conversation return?

The full event payload from Intercom. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.

Can I filter New Conversation so only some events start a workflow?

Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.

Do I need Intercom admin permissions to use New Conversation?

For most Intercom accounts a standard user can authorize the trigger. Some Intercom plans require an admin to enable third-party webhooks. Check Intercom's docs if the trigger fails to register.