List Tickets: Zoho Desk action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Organization ID orgId	string	Required	Organization ID. Example: 12345678
Status Filter status	string	Optional	Status Filter. Example: Open
Department ID departmentId	string	Optional	Department ID
Limit (max 50) limit	string	Optional	Limit (max 50). e.g. "50"
Sort By sortBy	options	Optional	Sort By. Options: Created Time, Due Date, Recent Thread

Sample request

{
  "orgId": "e.g. 12345678",
  "status": "e.g. Open",
  "departmentId": "{{trigger.departmentId}}",
  "limit": "50",
  "sortBy": "{{trigger.sortBy}}"
}

Returns

{
  "data": [
    {
      "id": "46000000009001",
      "status": "Open",
      "subject": "Help",
      "priority": "Medium",
      "ticketNumber": 101
    }
  ]
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about List Tickets.

What does the List Tickets action do in Zoho Desk?

Lists tickets from Zoho Desk with filters for status, assignee, department, and contact. Used for SLA reports, queue dashboards, or warehouse exports.

What inputs does List Tickets require?

Required: Organization ID. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Zoho Desk returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does List Tickets support batch operations?

Yes. Run List Tickets inside a Loop node to process arrays. Tiny Command handles Zoho Desk's rate limits automatically so you don't have to throttle manually.

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