Add Comment: Zoho Desk action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Organization ID orgId	string	Required	Organization ID. Example: 12345678
Ticket ID ticketId	string	Required	Ticket ID. Example: 46000000009001
Comment content	string	Required	Comment. Example: We're looking into this issue.
Visibility isPublic	options	Optional	Visibility. Options: Public (visible to customer), Private (internal only)
Content Type contentType	options	Optional	Content Type. Options: Plain Text, HTML

Sample request

{
  "orgId": "e.g. 12345678",
  "ticketId": "e.g. 46000000009001",
  "content": "e.g. We're looking into this issue.",
  "isPublic": "{{trigger.isPublic}}",
  "contentType": "{{trigger.contentType}}"
}

Returns

{
  "id": "46000000010001",
  "content": "We're looking into this.",
  "isPublic": true,
  "commentedTime": "2025-01-15T12:00:00.000Z"
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about Add Comment.

What does the Add Comment action do in Zoho Desk?

Adds a public or private comment to a Zoho Desk ticket. Used for automation activity logs, AI-summary notes, or status broadcasts to the customer.

What inputs does Add Comment require?

Required: Organization ID, Ticket ID, Comment. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Zoho Desk returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Add Comment support batch operations?

Yes. Run Add Comment inside a Loop node to process arrays. Tiny Command handles Zoho Desk's rate limits automatically so you don't have to throttle manually.

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