Create Ticket: Zoho Desk action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Organization ID orgId	string	Required	Organization ID. Example: 12345678
Subject subject	string	Required	Subject. Example: Cannot access my account
Department ID departmentId	string	Required	Department ID. Example: 46000000001234
Description description	string	Optional	Description
Requester Email email	string	Optional	Requester Email. e.g. "customer@example.com"
Priority priority	options	Optional	Priority. Options: Low, Medium, High, Urgent
Status status	options	Optional	Status. Options: Open, On Hold, Escalated, Closed
Assignee ID assigneeId	string	Optional	Assignee ID. Example: 46000000005678

Sample request

{
  "orgId": "e.g. 12345678",
  "subject": "e.g. Cannot access my account",
  "departmentId": "e.g. 46000000001234",
  "description": "{{trigger.description}}",
  "email": "customer@example.com"
}

Returns

{
  "id": "46000000009001",
  "status": "Open",
  "subject": "Cannot access my account",
  "priority": "Medium",
  "ticketNumber": 101
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about Create Ticket.

What does the Create Ticket action do in Zoho Desk?

Creates a new support ticket in Zoho Desk with contact, subject, description, channel, priority, and assignee. Used for converting form submissions or external alerts into trackable tickets.

What inputs does Create Ticket require?

Required: Organization ID, Subject, Department ID. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Zoho Desk returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Create Ticket support batch operations?

Yes. Run Create Ticket inside a Loop node to process arrays. Tiny Command handles Zoho Desk's rate limits automatically so you don't have to throttle manually.

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