Create Record: Zoho CRM action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Module module	options	Required	Module. Options: Leads, Contacts, Deals, Accounts, Tasks, Cases
Record Data (JSON) data	string	Required	JSON object with field API names as keys. E.g. {"Last_Name":"Doe","Email":"john@example.com","Company":"Acme"}

Sample request

{
  "module": "{{trigger.module}}",
  "data": "{\"Last_Name\": \"Doe\", \"First_Name\": \"John\", \"Email\": \"john@example.com\", \"Company\": \"Acme Inc\"}"
}

Returns

{
  "data": [
    {
      "code": "SUCCESS",
      "status": "success",
      "details": {
        "id": "554023000001627036",
        "Created_Time": "2025-01-15T12:00:00-05:00"
      },
      "message": "record added"
    }
  ]
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about Create Record.

What does the Create Record action do in Zoho CRM?

Creates a new record (Lead, Contact, Deal, or Account) in Zoho CRM. Use this generic action when the module is dynamic or when you want a single step that handles all modules.

What inputs does Create Record require?

Required: Module, Record Data (JSON). Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Zoho CRM returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Create Record support batch operations?

Yes. Run Create Record inside a Loop node to process arrays. Tiny Command handles Zoho CRM's rate limits automatically so you don't have to throttle manually.

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