HTriggerHotjarReal-timeUpdated June 2026

When does Hotjar fire on survey responses?

Short answer: Drop the "Hotjar → Hotjar Survey Response" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Hotjar, not on a polling schedule.

Use this trigger All 2 Hotjar triggers

Anatomy

What this trigger looks like in a workflow.

Drop it on the canvas. Configure a couple of fields. Publish.

In the builder

TriggerH

Hotjar Survey Response

When the matching event happens

new survey responsesurvey submittedwhen survey responseon survey responsewatch for survey response

What this trigger returns

for the curious

You don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.

{
  "url": "https://example.com/checkout",
  "answers": [
    {
      "answer": "Smooth",
      "question": "How was your experience?"
    }
  ],
  "survey_id": "sv_789",
  "response_id": "sr_456"
}

Output shape

Fields available to downstream nodes.

Every field below can be referenced by name in any action or filter that comes after this trigger.

Field	Type	Example
url	string	"https://example.com/checkout"
answers	array	[{"answer":"Smooth","question":"How was your experience?"}]
survey_id	string	"sv_789"
response_id	string	"sr_456"

Pairs with

Drop these actions after Hotjar Survey Response.

Add Labels to Message

Gmail · Email

Add Reaction

Slack · Communication

Add Sheet Tab

Google Sheets · Spreadsheets & Databases

Create Company

HubSpot · CRM & Sales

FAQ

Questions about Hotjar Survey Response.

How does the Hotjar Survey Response trigger work in Hotjar?

Fires when someone completes a Hotjar Survey with the answers array. For "NPS detractor submitted → alert CS team" or "feedback by topic → route to right team" workflows.

Is the Hotjar Survey Response trigger real-time?

Yes. Hotjar Survey Response uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Hotjar.

What data does Hotjar Survey Response return?

The full event payload from Hotjar. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.

Can I filter Hotjar Survey Response so only some events start a workflow?

Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.

Do I need Hotjar admin permissions to use Hotjar Survey Response?

For most Hotjar accounts a standard user can authorize the trigger. Some Hotjar plans require an admin to enable third-party webhooks. Check Hotjar's docs if the trigger fails to register.