Send Gorgias Reply: Gorgias action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Ticket ID ticket_id	string	Required	The Ticket ID assigned by Gorgias. Find via the corresponding list/search operation in this app. Use the exact ID, not a name or label.
Reply Body body_text	string	Required	—
Sender (agent) email sender_email	string	Required	The email address. Used as the recipient or identifier depending on context.
Channel channel	string	Optional	—

Sample request

{
  "ticket_id": "{{trigger.ticket_id}}",
  "body_text": "{{trigger.body_text}}",
  "sender_email": "e.g. user@example.com",
  "channel": "{{trigger.channel}}"
}

Returns

{
  "id": 9999,
  "body_text": "Thanks",
  "sent_datetime": "2026-05-11T00:00:00Z"
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about Send Gorgias Reply.

What does the Send Gorgias Reply action do in Gorgias?

Posts a public reply or internal note. Routes via the ticket's original channel by default. For AI-assisted responses on routine tickets or for automated acknowledgement workflows.

What inputs does Send Gorgias Reply require?

Required: Ticket ID, Reply Body, Sender (agent) email. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Gorgias returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Send Gorgias Reply support batch operations?

Yes. Run Send Gorgias Reply inside a Loop node to process arrays. Tiny Command handles Gorgias's rate limits automatically so you don't have to throttle manually.

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