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RecipeHowToUpdated June 2026· 10 min to deploy

File Zendesk tickets as Linear issues

When a ticket gets the 'needs-engineering' tag, create a Linear issue with full context. Notify the customer (via Zendesk) when fix ships.

Zendesk
Linear
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Steps

Build this in 10 min.

Each step is a single node on the canvas. Order matters; everything else is dragging.

  1. 1
    Trigger
    Tag added

    Zendesk Ticket Updated with tag='needs-engineering'.

  2. 2
    Transform
    Create Linear

    Linear Create Issue with title from ticket subject, description with ticket body + customer context.

  3. 3
    Transform
    Save linkage

    Update Zendesk custom field with Linear identifier for round-trip.

  4. 4
    Action
    Notify on ship

    Linear Issue Done → Zendesk Add Comment (public) to original requester.

FAQ

Common questions about this recipe.

How do I prioritize?
Pass customer tier from Zendesk to Linear as a label. Triage prioritizes Enterprise > Pro > Free.

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