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RecipeHowToUpdated June 2026· 15 min to deploy

File Intercom bug reports as Linear issues

When support tags an Intercom conversation as 'bug', create a Linear issue with full chat history + customer tier. Notify reporter when fix ships.

Intercom
Linear
OpenAI
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Steps

Build this in 15 min.

Each step is a single node on the canvas. Order matters; everything else is dragging.

  1. 1
    Trigger
    Tag added

    Intercom Conversation tagged 'bug'.

  2. 2
    Transform
    AI dedupe

    Search Linear for similar open issues. If matched, comment instead of new issue.

  3. 3
    Transform
    Create issue

    Linear Create Issue in bug team with conversation transcript + customer plan tier.

  4. 4
    Action
    Notify on close

    Linear Issue Done → Intercom Add Reply with 'Fix shipped.'

FAQ

Common questions about this recipe.

Will customers see internal eng comments?
Only the close-notification reply. Internal Linear comments stay in Linear.

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