List ServiceNow Incidents: ServiceNow action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
State state	options	Optional	State. Options: All, New, In Progress, Resolved, Closed
Limit limit	number	Optional	Limit
Encoded Query query	string	Optional	ServiceNow encoded query string

Sample request

{
  "state": "{{trigger.state}}",
  "limit": "{{trigger.limit}}",
  "query": "active=true^priority=1"
}

Returns

{
  "result": [
    {
      "state": "1",
      "number": "INC0012345",
      "sys_id": "abc123",
      "priority": "3",
      "opened_at": "2026-04-11 10:00:00",
      "short_description": "Login issue"
    }
  ]
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about List ServiceNow Incidents.

What does the List ServiceNow Incidents action do in ServiceNow?

Paginated incidents with sysparm_query filter. For "current open critical incidents" dashboards and for compliance auditing workflows.

What inputs does List ServiceNow Incidents require?

List ServiceNow Incidents has no required inputs. Sensible defaults are applied if you leave fields blank.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if ServiceNow returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does List ServiceNow Incidents support batch operations?

Yes. Run List ServiceNow Incidents inside a Loop node to process arrays. Tiny Command handles ServiceNow's rate limits automatically so you don't have to throttle manually.

More actions

Other ServiceNow actions.

Action

Create ServiceNow Incident

Files a new incident with short description, description, priority, urgency, impact, assignment group. The standard hook for "external monitoring detected → file ticket for IT" enterprise workflows.

Action

Update ServiceNow Incident

Updates fields — state, assignee, work_notes (internal), comments (user-visible). For "monitoring auto-resolved → close ticket" or "AI-summarised investigation → log as work note" workflows.

How do I list ServiceNow incidents?

The fields this action accepts.

Apps that pair well as the trigger for List ServiceNow Incidents.

Questions about List ServiceNow Incidents.

Other ServiceNow actions.

Send list servicenow incidents from your workflows.