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TriggerSalesforceReal-timeUpdated June 2026

When does Salesforce fire on new cases?

Short answer: Drop the "Salesforce → Salesforce Case Created" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Salesforce, not on a polling schedule.

Use this triggerAll 7 Salesforce triggers
Anatomy

What this trigger looks like in a workflow.

Drop it on the canvas. Configure a couple of fields. Publish.

In the builder
Trigger
Salesforce Case Created
When the matching event happens
when a new case is createdon case createdwatch for case createdcase addednew case creatednew casewhen case created
What this trigger returns
for the curious

You don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.

{
  "id": "001ABC123",
  "name": "Sample Case",
  "event": "Case.created"
}
Output shape

Fields available to downstream nodes.

Every field below can be referenced by name in any action or filter that comes after this trigger.

FieldTypeExample
idstring"001ABC123"
namestring"Sample Case"
eventstring"Case.created"
Pairs with

Drop these actions after Salesforce Case Created.

Add Labels to Message
Gmail · Email
Add Reaction
Slack · Communication
Add Sheet Tab
Google Sheets · Spreadsheets & Databases
Create Company
HubSpot · CRM & Sales
FAQ

Questions about Salesforce Case Created.

How does the Salesforce Case Created trigger work in Salesforce?
Fires when a new support case is created. For "high-priority case → page on-call, post to support channel" workflows.
Is the Salesforce Case Created trigger real-time?
Yes. Salesforce Case Created uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Salesforce.
What data does Salesforce Case Created return?
The full event payload from Salesforce. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.
Can I filter Salesforce Case Created so only some events start a workflow?
Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.
Do I need Salesforce admin permissions to use Salesforce Case Created?
For most Salesforce accounts a standard user can authorize the trigger. Some Salesforce plans require an admin to enable third-party webhooks. Check Salesforce's docs if the trigger fails to register.
More triggers

Other Salesforce triggers.

Trigger
Salesforce Account Created
Fires when a new account is created. For "new B2B account → enrich firmographic data, sync to other tools" workflows.
Trigger
Salesforce Contact Created
Fires when a new contact is added. The base hook for "auto-enrich → sync to marketing automation → fan out welcome" cross-system onboarding.
Trigger
Salesforce Lead Created
Fires when a new lead is added (before conversion to Contact/Account/Opportunity). For lead-enrichment and qualification workflows that act before conversion.
Trigger
Salesforce Lead Updated
Fires on any lead field change including status transitions. For "lead became MQL → notify BDR" specific-transition workflows.
Trigger
Salesforce Opportunity Created
Fires on new opportunity creation. The pipeline-growth hook for revenue forecasting workflows and AE notification automation.

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