Send Message: Intercom action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Message Type message_type	options	Required	Message Type. Options: In-App, Email
Subject subject	string	Required	Message subject line.
Body body	string	Required	Message body content. Plain text unless the API specifies HTML/markdown.
From (Admin ID) from_admin_id	string	Required	Intercom Admin/Teammate ID
To (Contact ID) to_contact_id	string	Required	Intercom Contact ID

Sample request

{
  "message_type": "{{trigger.message_type}}",
  "subject": "e.g. Quick update",
  "body": "e.g. Hi there, thanks for reaching out.",
  "from_admin_id": "{{trigger.from_admin_id}}",
  "to_contact_id": "{{trigger.to_contact_id}}"
}

Returns

{
  "id": "123",
  "body": "<p>Hi there!</p>",
  "type": "admin_message",
  "subject": "Hello!",
  "message_type": "inapp"
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about Send Message.

What does the Send Message action do in Intercom?

Sends an in-app message (via the Messenger) or email to a contact. Used for proactive outreach, NPS surveys, or one-off targeted messages.

What inputs does Send Message require?

Required: Message Type, Subject, Body, From (Admin ID), To (Contact ID). Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Intercom returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Send Message support batch operations?

Yes. Run Send Message inside a Loop node to process arrays. Tiny Command handles Intercom's rate limits automatically so you don't have to throttle manually.

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