Search Contacts: Intercom action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Search Field field	options	Required	Search Field. Options: Email, Name, Phone, Role, External ID, Created At, Updated At
Operator operator	options	Required	Operator. Options: Equals, Not Equals, Contains, Starts With, Greater Than, Less Than
Search Value value	string	Required	Search Value. Example: user@example.com
Per Page per_page	string	Optional	Results per page (max 150)

Sample request

{
  "field": "{{trigger.field}}",
  "operator": "{{trigger.operator}}",
  "value": "e.g. user@example.com",
  "per_page": "50"
}

Returns

{
  "data": [
    {
      "id": "63a07ddf05a32042dafac602",
      "name": "John Doe",
      "role": "user",
      "type": "contact",
      "email": "user@example.com",
      "created_at": 1700000000
    }
  ],
  "type": "list",
  "pages": {
    "type": "pages",
    "per_page": 50,
    "total_pages": 1
  },
  "total_count": 1
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about Search Contacts.

What does the Search Contacts action do in Intercom?

Searches Intercom contacts using filter syntax with multiple operators (AND/OR, eq, ne, gt, lt, in). The right tool for building dynamic segments.

What inputs does Search Contacts require?

Required: Search Field, Operator, Search Value. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Intercom returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Search Contacts support batch operations?

Yes. Run Search Contacts inside a Loop node to process arrays. Tiny Command handles Intercom's rate limits automatically so you don't have to throttle manually.

More actions