Create Help Scout Conversation: Help Scout action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Mailbox ID mailboxId	string	Required	Mailbox ID. Example: 12345
Subject subject	string	Required	Subject. Example: Customer needs help with billing
Customer Email customer_email	string	Required	Customer Email. e.g. "customer@example.com"
Message Body text	string	Required	Message Body
Status status	options	Optional	Status. Options: Active, Pending, Closed

Sample request

{
  "mailboxId": "e.g. 12345",
  "subject": "e.g. Customer needs help with billing",
  "customer_email": "customer@example.com",
  "text": "{{trigger.text}}",
  "status": "{{trigger.status}}"
}

Returns

{
  "success": true
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about Create Help Scout Conversation.

What does the Create Help Scout Conversation action do in Help Scout?

Files a new conversation in a mailbox with customer, subject, body, channel. For "external support channel → file as Help Scout conversation" workflows.

What inputs does Create Help Scout Conversation require?

Required: Mailbox ID, Subject, Customer Email, Message Body. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Help Scout returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Create Help Scout Conversation support batch operations?

Yes. Run Create Help Scout Conversation inside a Loop node to process arrays. Tiny Command handles Help Scout's rate limits automatically so you don't have to throttle manually.

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