Update Front Conversation: Front action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Conversation ID conversation_id	string	Required	The Conversation ID assigned by Front. Find via the corresponding list/search operation in this app. Use the exact ID, not a name or label.
Assignee Teammate ID assignee_id	string	Optional	—
Status status	options	Optional	—
Tag IDs tag_ids	array	Optional	—

Sample request

{
  "conversation_id": "{{trigger.conversation_id}}",
  "assignee_id": "{{trigger.assignee_id}}",
  "status": "{{trigger.status}}",
  "tag_ids": "{{trigger.tag_ids}}"
}

Returns

{
  "id": "cnv_abc",
  "status": "archived"
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about Update Front Conversation.

What does the Update Front Conversation action do in Front?

Changes conversation state — status, assignee, inbox, tags. For "auto-route by content category" workflows or for "auto-close idle conversations" maintenance.

What inputs does Update Front Conversation require?

Required: Conversation ID. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Front returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Update Front Conversation support batch operations?

Yes. Run Update Front Conversation inside a Loop node to process arrays. Tiny Command handles Front's rate limits automatically so you don't have to throttle manually.

More actions

Other Front actions.

Action

Add Front Internal Comment

Posts an internal team note on a conversation thread — visible to teammates only, not the customer. For "AI-summarised CRM context → log as internal note before the agent replies" workflows.

Action

Reply to Front Conversation

Posts a customer-facing reply via the conversation's original channel (email, SMS, social DM). For "approved auto-response from a Slack thumbs-up → reply to the customer" patterns.

How do I update a Front conversation?

The fields this action accepts.

Apps that pair well as the trigger for Update Front Conversation.

Questions about Update Front Conversation.

Other Front actions.

Send update front conversation from your workflows.