Update Freshsales Contact: Freshsales action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Contact ID contact_id	string	Required	The numeric ID of the contact to update
First Name first_name	string	Optional	Contact's first (given) name.
Last Name last_name	string	Optional	Contact's last (family) name.
Email email	string	Optional	Email. e.g. "user@example.com"
Mobile Number mobile_number	string	Optional	Mobile Number. e.g. "+15551234567"
Job Title job_title	string	Optional	Job Title. Example: VP of Engineering
Company Name company_name	string	Optional	Company Name. Example: Acme Inc

Sample request

{
  "contact_id": "e.g. 12345",
  "first_name": "e.g. Jane",
  "last_name": "e.g. Doe",
  "email": "user@example.com",
  "mobile_number": "+15551234567"
}

Returns

{
  "contact": {
    "id": 12345,
    "email": "john@example.com",
    "last_name": "Doe",
    "first_name": "John"
  }
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about Update Freshsales Contact.

What does the Update Freshsales Contact action do in Freshsales?

Partial update — only passed fields change. For enrichment write-back, stage transitions, or external-system sync.

What inputs does Update Freshsales Contact require?

Required: Contact ID. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Freshsales returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Update Freshsales Contact support batch operations?

Yes. Run Update Freshsales Contact inside a Loop node to process arrays. Tiny Command handles Freshsales's rate limits automatically so you don't have to throttle manually.

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