TriggerFacebookReal-timeUpdated June 2026

When does Facebook fire on new Page messages?

Short answer: Drop the "Facebook → New Page Message" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Facebook, not on a polling schedule.

Use this trigger All 2 Facebook triggers

Anatomy

What this trigger looks like in a workflow.

Drop it on the canvas. Configure a couple of fields. Publish.

In the builder

Trigger

New Page Message

When the matching event happens

watch for new messagemessage addedwhen new messagewhen a new message is received on a facebook pageon new messagenew new messagenew message

What this trigger returns

for the curious

You don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.

{
  "message": "Hello!",
  "sender_id": "user_789",
  "timestamp": 1712835600
}

Output shape

Fields available to downstream nodes.

Every field below can be referenced by name in any action or filter that comes after this trigger.

Field	Type	Example
message	string	"Hello!"
sender_id	string	"user_789"
timestamp	number	1712835600

Pairs with

Drop these actions after New Page Message.

Add Labels to Message

Gmail · Email

Add Reaction

Slack · Communication

Add Sheet Tab

Google Sheets · Spreadsheets & Databases

Create Company

HubSpot · CRM & Sales

FAQ

Questions about New Page Message.

How does the New Page Message trigger work in Facebook?

Fires when someone sends a message to a connected Facebook Page via Messenger. Payload includes sender PSID, message body, attachments. For "auto-route customer DMs to the right support team" workflows.

Is the New Page Message trigger real-time?

Yes. New Page Message uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Facebook.

What data does New Page Message return?

The full event payload from Facebook. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.

Can I filter New Page Message so only some events start a workflow?

Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.

Do I need Facebook admin permissions to use New Page Message?

For most Facebook accounts a standard user can authorize the trigger. Some Facebook plans require an admin to enable third-party webhooks. Check Facebook's docs if the trigger fails to register.