Customer SupportReal-timeUpdated June 2026

Drift integration

Drift conversational marketing automation

Drift is the conversational-marketing platform (now part of Salesloft after the 2024 acquisition) — live chat + chatbot + sales engagement designed around the "playbook" of qualifying website visitors into meeting bookings in real-time. Tiny Command exposes four actions, no triggers (Drift fires events via webhooks configured in the Drift admin pointing at a Tiny Command webhook trigger URL — common events are new_conversation, conversation_status_change, new_message): List Conversations (paginated history with filters by status and assignee), Send Message (post a message to a conversation as the current Drift user — operator-facing reply), Create Contact (upsert a contact record with email, name, phone, attributes), Get Contact. The connection uses Drift OAuth at app-level scope. Drift's playbook concept is the centerpiece — when a visitor matches a playbook's targeting rule, Drift's bot starts a conversation and qualifies; if qualification succeeds, a human rep joins. The Send Message action is the workflow path for "rep replies via Tiny Command" patterns (e.g., a Slack approval triggers the Drift reply).

Connect Drift

No credit card required · Set up in under 2 minutes

0triggers

4actions

≈ 2 minto set up

Freetier · no card

Actions

Do anything Drift can do, from a workflow.

Every action accepts dynamic inputs from upstream nodes, whether that's an AI output, a form field, or a search result.

Action	What it does	Inputs	Open action
Create Drift Contact	Upserts a contact (Drift dedupes on email) with name, attributes, custom fields. For "sync CRM lead into Drift so the bot has full context when they next chat" workflows.	1 input	View
Get Drift Contact	Returns a contact by ID or email with all attributes and conversation history references. The standard lookup before update or for enrichment patterns.	1 input	View
List Drift Conversations	Paginated conversations with filters by status and assignee. Useful for triage workflows or for "all unassigned conversations from last hour" capacity awareness.	1 input	View
Send Drift Message	Posts a message into a specific conversation as the current Drift user. For "AI-drafted response → reviewed by rep → fire via Drift" workflows or for automated replies on routine ticket types.	3 inputs	View

Before you build

Three things worth knowing.

Filter at the trigger

Tiny Command counts a run the moment a trigger fires. Filtering early means only matching events spend your usage budget.

Authorize once, reuse anywhere

Connect Drift once and every workflow on your account can use its triggers and actions. You don't have to re-auth per workflow.

No JSON to read

Every Drift field shows up in the visual picker for downstream nodes. The raw payload is there for power users, optional for everyone else.

FAQ

Questions about the Drift integration.

If we missed yours, ping support. We usually reply within an hour.

How do I connect Drift to Tiny Command?

Open the Tiny Command workflow builder, drop in a Drift node, and click Connect. Authorize Drift once and any workflow on your account can use its triggers and actions. Most teams finish the connection in under two minutes.

What Drift triggers does Tiny Command support?

Tiny Command focuses on outbound actions for Drift today. Use Tiny Command's universal Webhook or Schedule trigger to start Drift workflows, then run any Drift action you need.

What Drift actions can I run from a workflow?

4 Drift actions are available out of the box, covering customer support operations like "Create Drift Contact". Every action accepts dynamic inputs from upstream nodes, whether that's a search result, an AI output, or a form field.

Is the Drift integration real-time?

Drift actions execute synchronously inside your workflow. Tiny Command waits for Drift's API to confirm before continuing to the next step, so downstream nodes can rely on the result.

Do I need to write code to use Drift with Tiny Command?

No. Every Drift trigger and action is fully configurable from the visual workflow builder. For edge cases that aren't covered, drop in a custom HTTP node and call any Drift API endpoint directly.

How much does the Drift integration cost?

There's a free tier you can start on without a credit card. Higher run volumes and team features come with paid plans. The Drift integration itself has no per-app surcharge.

Drift integration

Do anything Drift can do, from a workflow.

Pre-built Drift workflows.

Three things worth knowing.

Questions about the Drift integration.

More customer support apps people connect.

Do more with Drift.