TriggerChargebeeReal-timeUpdated June 2026

When does Chargebee fire on cancellations?

Short answer: Drop the "Chargebee → Subscription Cancelled" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Chargebee, not on a polling schedule.

Use this trigger All 4 Chargebee triggers

Anatomy

What this trigger looks like in a workflow.

Drop it on the canvas. Configure a couple of fields. Publish.

In the builder

Trigger

Subscription Cancelled

When the matching event happens

when subscription cancellednew subscription cancelledwatch for subscription cancelledon subscription cancelledwhen a subscription is cancelled

What this trigger returns

for the curious

You don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.

{
  "id": "sub_123",
  "status": "cancelled",
  "plan_id": "basic-monthly",
  "customer_id": "cust_123",
  "cancelled_at": 1712835600
}

Output shape

Fields available to downstream nodes.

Every field below can be referenced by name in any action or filter that comes after this trigger.

Field	Type	Example
id	string	"sub_123"
status	string	"cancelled"
plan_id	string	"basic-monthly"
customer_id	string	"cust_123"
cancelled_at	number	1712835600

Pairs with

Drop these actions after Subscription Cancelled.

Add Labels to Message

Gmail · Email

Add Reaction

Slack · Communication

Add Sheet Tab

Google Sheets · Spreadsheets & Databases

Create Company

HubSpot · CRM & Sales

FAQ

Questions about Subscription Cancelled.

How does the Subscription Cancelled trigger work in Chargebee?

Fires when a subscription cancels — by customer self-serve, by CS team, or scheduled. The churn hook: revoke product access at period end, trigger the exit survey, log to customer-success churn dashboard.

Is the Subscription Cancelled trigger real-time?

Yes. Subscription Cancelled uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Chargebee.

What data does Subscription Cancelled return?

The full event payload from Chargebee. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.

Can I filter Subscription Cancelled so only some events start a workflow?

Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.

Do I need Chargebee admin permissions to use Subscription Cancelled?

For most Chargebee accounts a standard user can authorize the trigger. Some Chargebee plans require an admin to enable third-party webhooks. Check Chargebee's docs if the trigger fails to register.